This week has been crazy for us at Serenity. We recently launched our official website and are in the process of implementing several procedures, renovations, and new products.
While working on our SEO, we performed a quick Google search on our company and found out that someone had copied our studio name, pictures, descriptions, procedures, and even product names. Imagine how we felt when we saw this?
We've compiled an album with a few screenshots and picture proof to show the similarities of us and the imitator which can be seen here: http://imgur.com/a/mmE73 and below:
We're flattered to have been copied nearly word for word, but believe customers deserve the right to know the business they're stepping into.
Serenity was created over 3 years ago, because the owners understood the need of the community for a place that offered quality massages at an affordable price. Being outsiders with a vision and a small budget to work with, the owners made the decision to do everything in-house and on their own. This included all the promotional materials (flyers, business cards, website), interior designing, sourcing, procedures, etc. All our therapists are certified, professionally trained, and experienced, and go through a rigorous process before joining our team. Our wintergreen menthol balm is custom made from a close family friend in Singapore. Our essential oils are handcrafted in-house, where we use only the best & purest essential oils (DoTERRA) and blend them with fractionated coconut oil.
When someone steals and copies our procedures, pictures, products, product names, and descriptions, it’s deeply upsetting. We encourage competition, as we believe it helps facilitate growth and gives the community choices, but when a business engages in unethical actions, that’s when we feel the need to speak out and expose this behavior. A business, especially in the healthcare and well-being industry, should be transparent with the community that it serves.
While we do plan on expanding to more locations, our one and only location currently is in West Covina. While we may not be the only ones named Serenity, we promise to continue offering only the highest levels of service that we were founded on, never comprising or taking shortcuts, and a commitment to customer satisfaction. Thanks for your continued support of Serenity, and we hope to see you soon.