Six questions cover it: which service fits, how firm the pressure is, how long to book, how the therapists are trained, what it costs, and what happens if you cancel. Just as important is what you tell us: any injury, health condition or pregnancy.
Six questions to ask
Which service fits what I want?
How firm is the pressure, and can I change it?
How long should I book?
Are the therapists certified?
What does it cost, and is a tip expected?
What if I need to cancel?
About the massage
Which service fits what I want?
A foot massage starts with a warm mineral soak, then steady pressure on the reflex points of the feet and lower legs, and you stay fully clothed at your own curtained station in the Reflex Lounge. A body massage happens in a private room, from light Swedish to deep tissue. If you can't decide, the Combination is a foot massage that flows into a body massage, so you don't have to choose.
How firm is the pressure, and can I change it?
Every body massage follows the Zen Flow™ method: a slow press through the sheet, then long, connected strokes, never hurried. You set the pressure, and you can change it at any time without explaining why.
What do I take off?
For a foot massage, only your shoes and socks. For a body massage, you undress to your comfort level in private and stay covered by a sheet. Most guests keep their underwear on. More in what to wear to a massage.
How long should I book?
Foot and body massage each come in 45, 60 or 90 minutes, and a Combination in 60, 75 or 90. Sixty minutes is the best first visit. More in how long a massage should be.
About the therapist
Are your therapists certified?
In California, ask whether the therapist is certified by the California Massage Therapy Council, or CAMTC. Every therapist here is. That takes at least 500 hours at an approved school, at least 100 of them on anatomy, physiology, safety and ethics, and fingerprints on file with the California Department of Justice and the FBI.
Can I request a male or female therapist?
Yes. Put it in the notes field at the end of booking, or tell the front desk, and we match it whenever staffing allows.
From Dr. Nick
The most useful thing you can tell us is what you want to feel when you leave. Looser shoulders, a quieter mind, feet that stop aching. Everything else we can work out together.
About your health
What should I tell you about my health?
Tell us about injuries, recent surgery, pregnancy, skin conditions and anything your doctor is watching. Your therapist can only adjust for what they know. If you are not sure massage suits you right now, check with your doctor first.
Can I book a massage while pregnant?
Yes. Prenatal massage is available at every stage of pregnancy and after delivery, side-lying and bolstered, and CBD and Menthol Balm are not used. Tell us how far along you are when you book. If your pregnancy has complications, or your doctor has asked you to avoid massage, bring a note clearing you before your visit.
About cost and cancellation
What does it cost?
Every length and its price is shown when you book, next to the times that are open. Enhancements such as hot stones, cupping and CBD balm are added to the service you choose.
Is a tip expected?
Tipping is always optional. We recommend 20 percent or more, depending on how you feel after your session, and every tip goes to your therapist. More in should I tip my massage therapist.
What if I need to cancel?
Please let us know at least 12 hours ahead if your plans change. You can move your visit online from your confirmation or by phone, and if something comes up at the last minute, please call us. The details are in our studio policies.
Before you arrive
How early should I arrive?
Please come in 15 minutes before your appointment so you get your full session. If you arrive more than 5 minutes late, we may need to shorten your session or find you a new time, so the next guest can start on time.
Should I eat first?
A light snack 30 to 60 minutes before is fine. After a full meal, give it about 2 hours. More in eating before a massage.
Is there parking?
Yes, parking is complimentary at both studios, and each one has its own lot right outside the door.
Can I book the same day?
Often, yes. Online booking shows the times still open today at each studio. Weekends and evenings fill first, so check early, check both studios, and be flexible on the length. With a same-day booking, it helps to pick a time you're sure you can keep.
Can I walk in without booking?
Yes, when a therapist is free. Booking ahead holds your time, which matters most on weekends and evenings.
Book your massage
Serenity Zen has studios in West Covina and Diamond Bar. Open daily, 10 AM to 9 PM.