Massage FAQs

How much is a massage?

Every service, length and price appears on the booking page for each studio. Pick West Covina or Diamond Bar and the full menu opens with the times that are open.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Must I be completely undressed?

Undress to whatever level feels comfortable. Most guests keep their underwear on, and some undress fully. Either is fine. You undress and dress in the privacy of your own space, and you stay covered by a blanket and a sheet through the session.

What is the difference between the Reflex Lounge and the private rooms?

The Reflex Lounge is where every foot massage and combination is done, and where each visit begins with a warm mineral soak. Heavy curtains close around each station, so you have your own space. A body massage booked on its own is done in a private room.

How much should I tip?

Tipping is optional. We recommend 30 percent or more, and every tip goes to your therapist. Cash and card are both fine, and the front desk can add it to your payment. A gift card cannot be used for the tip.

How often should I get a massage?

For everyday stress, one massage a month is common. If tightness is getting in the way of work or sleep, some guests come every week or two until it settles, then space their visits out. Your therapist can help you find the rhythm that fits.

What does CAMTC certified mean?

Every Serenity Zen therapist is certified by the California Massage Therapy Council (CAMTC). That takes at least 500 hours at an approved school, at least 100 of them on anatomy, physiology, safety and ethics, and fingerprints filed with the California Department of Justice and the FBI.

What is included in the session time?

A session consists of massage, time for you to dress and undress, and time to talk with your therapist so the massage fits what you want. Every body massage follows the Zen Flow™ method, taught to every therapist before they take a guest, so the session you like in West Covina is the session you get in Diamond Bar.

What is our cancellation policy?

Should you need to cancel or reschedule, please let us know more than 12 hours before your appointment, at no charge. Cancellations inside 12 hours are charged 50 percent of the service. A no-show with no contact after 10 minutes is charged the full price. See our Policies page for details.

Should I eat before a massage?

A light snack 30 to 60 minutes before is fine. After a full meal, give it about 2 hours, or closer to 3 if you get heartburn, since you spend part of the session face down. Here is the full answer on eating before a massage.

What do I wear for my treatment?

Wear whatever is comfortable. For a foot massage you stay fully clothed, so wear something that rolls up above the calf. For a body massage, a sheet is draped over you, and only the area being worked on is uncovered.

How early should I arrive?

Fifteen minutes before your appointment so you get your full session. If you arrive more than five minutes late we may need to shorten the session so the next guest is not held up.

Do you take walk-ins?

Yes, whenever a therapist is free. Booking ahead holds your time, which matters on weekends and evenings.

Is there parking?

Yes, and it is free at both studios. West Covina has a lot right outside the door. Diamond Bar uses the center lot at Diamond Bar Town Center.

Where do my belongings go?

There are lockers for your things, and you keep the key with you during the session.

Do you sell gift cards?

Yes. Gift cards are sold online and at the front desk, and they are delivered by email in seconds.

Still have a question?

Call either studio, or email info@serenityzen.com.