Massage FAQs

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You undress and dress in the privacy of your own space, and you stay covered by a blanket and a sheet through the session.

What’s the Difference between Reflex Lounge and Private Rooms?

The Reflex Lounge is where every foot massage and combination is done, and where each visit begins with a warm mineral soak. Heavy curtains close around each chair, so you have your own space. A body massage booked on its own is done in a private room.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a Massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a Massage Therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit a Serenity Zen™ studio you will go through our service path called The Zen Flow™. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

What is our cancellation policy?

Should you need to cancel or reschedule, please let us know more than 12 hours before your appointment, at no charge. Cancellations inside 12 hours are charged 50 percent of the service. A no-show with no contact after 10 minutes is charged the full price. See our Policies page for details.

Should I eat before a massage?

In general you should not eat before having spa treatments. Deep tissue massage requires intense pressure, which can be uncomfortable if your stomach is full or trying to digest a large meal.

What do I wear for my treatment?

We recommend wearing comfortable, loose-fitting clothing that is easy to slip on and off. A sheet or towel will be draped over the body, exposing only the part of the body that is being worked on.