Massage FAQs

How much is a massage?

Every service, length and price appears on the booking page for each studio. Pick West Covina or Diamond Bar and the full menu opens with the times that are open.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Must I be completely undressed?

Undress to whatever level feels comfortable. Most guests keep their underwear on, and some undress fully. Either is fine. You undress and dress in the privacy of your own space, and you stay covered by a blanket and a sheet through the session.

What is the difference between the Reflex Lounge and the private rooms?

The Reflex Lounge is where every foot massage and every Combination happens, and each one begins with a warm mineral soak. Heavy curtains close around each station, so you have your own space. A body massage booked on its own happens in a private room.

How much should I tip?

Tipping is always optional. We recommend 20 percent or more, depending on how you feel after your session, and every tip goes to your therapist. Cash and card are both fine, and the front desk can add it to your payment. A gift card can't be used for the tip.

How often should I get a massage?

For everyday stress, one massage a month is common. If tightness is getting in the way of work or sleep, some guests come every week or two until it settles, then space their visits out. Your therapist can help you find the rhythm that fits.

What does CAMTC certified mean?

Every Serenity Zen therapist is certified by the California Massage Therapy Council (CAMTC). That takes at least 500 hours at an approved school, at least 100 of them on anatomy, physiology, safety and ethics, and fingerprints filed with the California Department of Justice and the FBI.

What is included in the session time?

Your session time includes the massage, time to undress and dress, and time to talk with your therapist so the massage fits what you want. Every body massage is a Zen Flow® massage, our own deep tissue, at the pressure you ask for.

What is your cancellation policy?

Please let us know at least 12 hours ahead if your plans change, so another guest can enjoy the time. You can move your visit online from your confirmation, or call us. The full policy is on our Policies page.

Should I eat before a massage?

A light snack 30 to 60 minutes before is fine. After a full meal, give it about 2 hours, or closer to 3 if you get heartburn, since you spend part of the session face down. Here is the full answer on eating before a massage.

What do I wear for my treatment?

Wear whatever is comfortable. For a foot massage you stay fully clothed, so wear something that rolls up above the calf. For a body massage, a sheet is draped over you, and only the area being worked on is uncovered.

How early should I arrive?

Please come in 15 minutes before your appointment so you get your full session. If you arrive more than 5 minutes late, we may need to shorten your session or find you a new time, so the next guest can start on time.

Do you take walk-ins?

Yes, whenever a therapist is free. Booking ahead holds your time, which matters on weekends and evenings.

Is there parking?

Yes, parking is complimentary at both studios, and each one has its own lot right outside the door.

Where do my belongings go?

There are lockers for your things, and you keep the key with you during the session.

Do you sell gift cards?

Yes. Gift cards are sold online and at the front desk, and they are delivered by email in seconds.

Still have a question?

Call either studio, or email info@serenityzen.com.